To be eligible for a return, the item must satisfy all of the following:
Be returned within 30 days of delivery (or your local equivalent).
Be unused, in the same condition as when received, with original packaging, cards sealed if originally sealed, accessories, inserts, etc.
Include proof of purchase (order number, invoice) or receipt.
We do not accept returns or offer refunds for:
Items that have been played, altered, or damaged by you.
Sealed booster packs or random packs where tampering might compromise fairness (unless unopened).
Promotional or clearance items marked “Final Sale.”
Gift cards, downloadable digital content, or intangible goods (if applicable).
2. How to Request a Return
Contact us via email at support@pokemontcgcommunity.com (or your customer service email) within 30 days of receiving your order.
Please state your order number, item(s) you want to return, and reason for return.
We will review your request and notify you whether your return is approved or declined.
If approved, we will provide instructions (return address, label, packing instructions).
You must ship the item back within 7 days after receiving the return authorization.
3. Shipping Costs & Responsibility
You (the customer) are responsible for the cost of return shipping, unless the return is due to our error (wrong item shipped, defective product, etc.).
Original shipping fees paid at checkout are non-refundable.
We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
4. Inspection & Processing
Once we receive the returned item, we will inspect it to ensure it meets return criteria.
We aim to process returns within 5 to 10 business days after receipt.
If your return is approved, we will issue the refund (or exchange/store credit) within 10 additional business days.
If the item fails inspection (e.g. shows signs of use, missing parts, poor packaging), we may:
Reject the return and ship it back to you (at your cost), or
Issue a partial refund, depending on condition.
5. Refund Methods
Refunds will be made to your original payment method (credit card, PayPal, etc.).
If your original method is unavailable (expired card, closed account), we may issue store credit.
Please allow 3–7 business days for your financial institution to post the refund to your account.
6. Exchanges & Store Credit
If you prefer, you may request an exchange (same item) or store credit of equal value (to be used on future purchases).
Exchanges are subject to item availability and must follow the same return eligibility rules.
No additional shipping cost will be borne by you for exchange if the reason is our error; otherwise, exchange shipping costs may be your responsibility.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or payment provider again.
Contact your credit card company or PayPal, sometimes there’s a processing delay.
